Can’t find your card and need an American Heart Association CPR card replacement? Keep reading to find out how to replace your paper card or reprint your eCard.
Replacement AHA Completion Cards
For either print or eCards, is it the AHA Training Center’s responsibility to issue a duplicate card if it is lost, destroyed, or unusable. The AHA Training Center is who you received your CPR training and issued your original card. All requests for a new card need to be directed to the Training Center, and not the American Heart Association.
But before you can contact the AHA Training Center for a replacement, you need to determine what type of card you have. The steps to replace your AHA certification card will be different depending on if it’s a print or eCard.
The American Heart Association used to provide paper completion cards. However, in 2017 they switched over to electronic eCards. Since all American Heart Association certifications are valid for two (2) years, print cards will soon become obsolete. But in case you still need it, here is how to obtain your replacement AHA print card.
- Contact your Training Center for a replacement Print Card. The training center is who provided your training and issued the card. Your Training Center may charge a replacement fee. The training center will need to verify the date and location of your course, so please have that information handy when you contact your Training Center.
- Can’t remember your Training Center’s information? Check out these helpful tips from the American Heart Association to figure out who provided your training.
- If you received a Print Card issued by the Military Training Network (MTN), refer to them for the steps to obtain a replacement card.
When the American Heart Association switched over to eCards in 2017, it made the process of obtaining a replacement card much simpler. To receive a replacement eCard, you must have first claimed your card after completing the course.
To Claim an eCard:
Before contacting your Training Center, search your email inbox or spam folder for an email with instructions on how to obtain your eCard.
- Emails will come from [email protected] or [email protected]. An email may also come from your Training Center, so also search for that organization in your email.
- Click on the link in the email that says, “Click here to claim your eCard.”
- Verify that the information on your Student Profile page is correct. Edit any information that is incorrect before you claim your eCard.
- Click on Skip & Continue at the bottom of the page or complete the “Rate your AHA Class” survey and then continue.
- To print your eCard, click on “View Full Size” or “View Wallet.”
If you are having technical/computer issues with claiming your eCard, please call the AHA tech support line at 888-242-8883 (M-F 8 am – 5 pm CST). The American Heart Association provides technical support for the American Heart Association® eCard.
When you need a copy of your card for work or school, it can be frustrating when you can’t find it. American Heart Association CPR card replacement is easier than ever now that they are only using eCards.